Privacy Policy + Terms & Conditions

Privacy Policy + Terms and Conditions

At CertifyMe, protecting the privacy and security of your personal information is our top priority. This policy outlines the types of data we collect, how it is used and safeguarded, and the options available to you regarding your information.

Information We Collect

• Personal Information: We may collect details such as your name, contact information, and other identifying data when you interact with our website or services (via enquiry).
  
  

How We Use Your Information

• Personalisation: To tailor your experience and deliver relevant services and content.
• Communication: To provide updates, respond to enquiries, and offer promotional information.
• Analytics: To analyse usage patterns and improve our website and services.

Data Security

We employ industry-standard measures to protect your data from unauthorised access, disclosure, or alteration. However, no method of online data transmission can be guaranteed as completely secure.

Data Sharing

We do not sell or trade your personal information. Data may only be shared with trusted third parties for operational purposes, such as website maintenance or service delivery.

Your Choices

You may review, update, or delete your personal information and opt out of promotional communications at any time.

Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on our website, and by continuing to use our services, you consent to the updated terms.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at admin@certifyme.com.au.

Collection of Personal Information

We collect personal information only when it is voluntarily provided, such as when requesting services, assistance, or submitting enquiries. Personal details may also be required during the registration process. CertifyMe adheres to Australian privacy regulations and is committed to protecting your information.

Third-Party Sharing

In certain instances, we may share data with third-party providers to deliver services. This is done strictly to fulfil specific requests and in compliance with privacy laws.

Optional Registration

Registration is optional; however, it may require details such as your name, email address, phone number, and communication preferences.

Website Terms and Conditions

1. General Use

The CertifyMe website and its services are governed by these terms. By using our website and services, you agree to comply with the outlined conditions.

2. Modifications to Terms

CertifyMe reserves the right to amend these terms without prior notice. Any changes will take effect upon posting to this page.

3. Disclaimer of Liability

CertifyMe is not liable for any indirect or consequential losses arising from the use of our services, except where required under consumer guarantees. Refunds for enrolment fees are not provided under any circumstances.

4. Cookies

Our website uses cookies to improve your experience and monitor usage. By continuing to use our website, you consent to this practice.

5. Registration

To access our services, you may register online or contact us directly. Accurate and up-to-date information is required during registration. Users under the age of 18 are not permitted to register.

6. Prohibited Activities

You must not engage in unauthorised activities, such as sending unsolicited emails or linking to the website without permission. CertifyMe reserves the right to remove such content and take legal action where necessary.

7. Payment Options

Payments for services may be made via electronic funds transfer (EFT) or, where available, credit card.

Disclaimer of Liability

CertifyMe is not liable for any indirect or consequential losses arising from the use of our services. Refunds for enrolment fees are not provided under any circumstances (unless the client as submitted a formal email to cancel their enrollment within the first 48 hours of enrolling).

RTO Liability and Refunds

By enrolling with our partnered Registered Training Organisations (RTOs), you acknowledge the following:

• CertifyMe is not liable for any losses resulting from the insolvency, liquidation, or closure of an RTO (as we do not have any control over their operations).
• Payments for courses, assessments, or services are non-refundable under such circumstances.
• While we may assist with transferring your enrolment to another RTO, any additional costs are your responsibility.
• Refunds may also be declined if regulatory changes impact CertifyMe or its partner RTOs.

CertifyMe Responsibilities:

• Promote and market the RPL (Recognition of Prior Learning) pathway.
• Assist in collecting and sharing evidence with the partner RTO.
• Provide ongoing student support throughout the RPL process.

Partner RTO Responsibilities:

• Conduct RPL assessments and issue certification documentation (e.g., Statements of Attainment, upload on usi portals).
• Maintain and archive student records.

Acceptance of Terms

By using the CertifyMe website or services (also via enrollment), you accept these terms. Alternatively, clicking “Accept” in the user interface, where provided, also constitutes agreement.

Dispute Resolution

If you have concerns or issues with our website or services, please contact us at admin@certifyme.com.au. We take all concerns seriously and will work promptly to address and resolve them.

This Privacy Policy was last updated on 18/01/2024